OUR CREATIVE AND LIKE-MINDED TEAM COMBINES FIRST OF ALL PRACTICING PROFESSIONALS UNITS FIRST OF ALL PROFESSIONAL PRACTICES.

  • Skilled business-trainers and business-consultants with qualified background, extensive experience of personnel training and managing own business.
  • Considering all the individual aspects of our Clients’ activities, we offer reasonable solutions to ensure maximum business efficiency and a result.

ALEXANDRA Rybnikova

Commercial Director, practicing trainer-consultant.

Education - economic, personnel management. Certified trainer. Experience in telecommunications for 7 years, 6 years – as internal trainer in the call center of the largest telecommunications company in Ukraine. Experience in conducting trainings for more than 8 years.

Experience: development and implementation of service standards in the Call Center. Opening line of corporate clients in Lviv. Development and maintenance of the information website of the service department. Building a training system in the largest logistics center. From November 2010 - Internal Coach of the Bank of the Intesa Sanpaolo Group. Development and implementation of customer service standards in bank branches. Launch of a telephone line for servicing internal clients as part of a project to introduce a new bank software.

PROFESSIONAL SPECIALTY:

  • telephone sales, telemarketing
  • quality service in the call center
  • negotiations, communications, sales techniques
  • high-quality customer service
  • conflict management
  • personal performance management
  • development of presentations in MS Power Point
  • stress management

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